Ship & Return Policy at The Velvet Lily Sex Toy Store

No refunds. Lingerie items are not returnable.

No returns or refunds based on product preference. 

If your item breaks or is defective: Most of our products (see exceptions below) are guaranteed against breakage for 30 days. Upon return of the defective item, we will gladly send a replacement, exchange, or issue you a gift card for the price of the product.

If you are dissatisfied with an item: Most unopened items that are still sealed in their original packaging may be returned for an exchange or gift card within 30 days of receipt. We do not accept non-defective returns or exchanges of items that have been opened. We also do not accept non-defective returns or exchanges of the following items: Velvet Lily Gift Cards. NJoy, Jimmyjane, or LELO products. Silicone dildos, plugs, and attachments. Bondage & submission/sensation toys. Dildo harnesses. Restraints/cuffs. Wood, metal, acrylic, or glass toys. Lube/safer sex products. Liberator products. Speculums. Media (games, books, DVDs). Freestyle vibrator. Clearance items.

Please note, pre-authorization is required for all returns and exchanges. For a Return Authorization (RA) number, please call us toll-free at 1.800.328.5459, from 11am-5pm EST, Monday thru Sunday.

Shipping charges will only be refunded in cases where our error caused the return or the item is defective.

Orders placed after 11 am Eastern will be processed the next day.  Thank you.