Shipping & returns
No refunds. Lingerie items are not returnable.
"We know what you’re thinking... you can RETURN sex toys?!?!
While we pride ourselves on delivering the best “no questions asked” customer service you can get--there are a few limits when it comes to product returns.
Our products are all covered by manufacturers’ warranties, allowing us to accept returns on defective or damaged products.
We do not accept non-defective returns or exchanges of items. No one wants a used sex toy…well maybe not NO ONE, but you get what we’re saying here…
This means we can not take back used toys based on preference, so it’s important to read reviews or ask us questions about any products you may be unsure of.
If you have any specific questions about a product, or would like a product recommendation, please speak with one of our Sexperts on staff by calling 1.800.328.5459
Upon return of the defective item, we will gladly send a replacement, exchange, or issue you a gift card for the price of the product.
Unopened items that are still sealed in their original packaging may be returned for an exchange or refund within 30 days of receipt.
All Clearance items are final sale.
If your item breaks or is defective: Most of our products (see exceptions below) are guaranteed against breakage for 30 days. Upon return of the defective item, we will gladly send a replacement, exchange, or issue you a gift card for the price of the product.
If you are dissatisfied with an item: Most unopened items that are still sealed in their original packaging may be returned for an exchange or gift card within 30 days of receipt. We do not accept non-defective returns or exchanges of items that have been opened. We also do not accept non-defective returns or exchanges of the following items: Velvet Lily Gift Cards. NJoy, Jimmyjane, or LELO products. Silicone dildos, plugs, and attachments. Bondage & submission/sensation toys. Dildo harnesses. Restraints/cuffs. Wood, metal, acrylic, or glass toys. Lube/safer sex products. Liberator products. Speculums. Media (games, books, DVDs). Freestyle vibrator. Clearance items.
Please note, pre-authorization is required for all returns and exchanges. For a Return Authorization (RA), please call us toll-free at 1.800.328.5459, from 11am-5pm EST, Monday - Sunday."
Orders placed after 11 am Eastern will be processed the next day. Thank you.