Your privacy is as important to us as it is to you. We keep your information private.
All sensitive information, like your credit card number or contact information, is encrypted. If you are paying by credit card, the charges on your credit card statement will read "The Velvet Lily". We do not share any credit card information.
For customers concerned about maintaining the confidentiality of credit card purchases over the Internet, we recommend placing your order by phone. Call us toll-free at 1.800.328.5459.
All shipments are discreetly packaged in standard shipping boxes & envelopes. Our name appears as "TVL" on the return address and our logo does not appear anywhere on the outside of the packaging. Our packaging makes no mention of the nature of the contents, except when required by international customs regulations. For international shipments, where we must describe package contents, the descriptions are discreet and generic—i.e., "lotion" or "plastic toy".
The Velvet Lily LLC does not create or send unsolicited phone calls, email, or postal mail. Emails are automatically sent to confirm your order, notify you about backorders, and supply you with the tracking number for your shipment. We contact customers by phone only when there is a question about or problem with an order. We periodically send email newsletters, which you will receive only if you subscribe either on our site or during the check-out process. You may unsubscribe at any time. From time to time we may send out promotions to existing customers. If you ever receive any contact from us that you do not want, please email us with information about the contact so that we can make sure it doesn't happen again.
Our mission is to promote romance, passion & intimacy. In keeping with our mission, any sex tips, stories, product reviews, or other writings you submit to us are kept anonymous, unless you request otherwise. Contest entries can be submitted under a false name; if you do so, you will need to certify that you are over 18. To receive any prizes, the winner will need to supply us with a real name and mailing address, which will be used only for shipping purposes and never published.
Questions about our sex toys? We can help!
Contact us at 1-800-328-5459